Frequently Asked Questions

If you have more questions, please email us and we'll get back to you within 2 business days.

Product Use

How often can I do the treatment?

We recommend a Micro-Infusion treatment every 2 weeks for the best results!

When is the best time to perform a Micro-Infusion treatment?

We recommend performing the treatment in the evening before bed. For at least 24 hours post-treatment, avoid sun exposure and refrain from applying makeup.

How many treatments do I get out of one Micro-Infusion device?

Each needle head is designed for single use per treatment and should be discarded afterward to reduce the risk of infection and prevent any
unnecessary skin damage. For optimal results, use a full serum ampoule with each session. 

Can you use it around the eyes and on the neck?

Yes, micro-infusing around the eyes can help reduce the appearance of crow's feet. Be sure to use very light pressure and limit the treatment
to one pass. Keep an eye on how your skin reacts, as everyone's skin is unique. Using micro-infusion on the neck is also beneficial for diminishing fine lines and revitalizing the skin. It can address concerns like neck creases, horizontal lines, and age-related changes, improving the skin's
texture, tone, and overall youthful look.

Is it painful? Does it hurt?

With the Surface Micro-Infusion you'll experience minimal discomfort and maximum results. The ultra-fine needles are thinner than a human hair, are longer than typical at-home devices for greater effectiveness, yet nearly painless. You may feel a slight prickling at first, but it quickly becomes unnoticeable.

When will I see results?

Micro-Infusion is a powerful skin booster, giving you a radiant, hydrated complexion with smaller pores within a day or two. The more treatments you do, the better the long-term benefits. It's perfect for a quick glow up! Combining it with your regular skincare routine enhances and prolongs the results for lasting radiance.

What is the length of the needles?

The Surface Micro-Infusion system features 0.5mm needle heads, specifically designed for epidermal needling. This technique enhances the absorption of skincare ingredients while improving overall skin texture.

Are there any side effects?

Surface Micro Infusion is among the safest at-home treatments available. By stimulating collagen production, it may cause mild side effects, including temporary redness and slight swelling, as part of the natural skin renewal process.

Is there any aftercare that I should follow post treatment?

Following the treatment, ensure the treated areas remain clean and shielded from direct sun exposure for at least 12 hours by applying sunscreen. You may also choose to apply a gentle moisturizer to soothe the skin post treatment.

Shipping & delivery

How long does it take for my order to be processed and shipped?

Standard shipping: 3-7 business days

Express shipping: 1-3 business days

Processing and shipping times may vary depending on the items you've ordered and the shipping method selected. You can find an estimated timeline for your order at checkout.

How can I track my package and receive updates on its delivery status?

Once your package has shipped, you can track it with the tracking number that we'll provide you.

What is the estimated delivery time for my order?

Delivery times can vary depending on the shipping method and location, but we'll provide you with an estimated delivery range at checkout.

What happens if my package is lost or damaged during shipping?

In the unlikely event that your package is lost or damaged during shipping, please contact us immediately so that we can initiate a claim or replacement.

Can I change the shipping address after I have placed the order?

If you need to change the shipping address after placing your order, please contact us as soon as possible. We'll do our best to accommodate your request, but it may depend on the stage of the shipping process and the policies of our shipping carriers.

Returns

Please carefully read this Returns Policy prior to making a purchase. We want you to be completely satisfied with your online purchase.

Add a tagline

We understand that sometimes a product may not meet your Expectations . Depending on the product and the condition it’s in, we may be able to offer a return or exchange within 30 days of purchase date with our 30 days money back guarantee policy on the condition that the The product is unused with the seal intact.

Do I have to pay for shipping when returning a product?

Any (shipping) costs for the purchase or return will be incurred at the
customer's expense. Surface will not refund return shipping costs.

How long does it take to receive a refund after a return has been processed?

Once we've received and processed your return, it can take several business days for your refund to be issued. The exact timeframe may depend on your payment method and bank processing times.

Can I return a product that was purchased with a promotion or discount code?

Products purchased with a promotion or discount code may be subject to additional terms and conditions. Depending on the promotion, we may not accept returns or exchanges for these products.

How do I submit a return?

Returned Product(s) must be in new unused condition (not physically broken or damaged) and perfectly clean. All accessories originally included with your purchase must be included with your return, original packaging, user manuals, Inserts and other printed documents.

  • You must provide us a photo of the item received to show its new, unused with the seal still intact.
  • Any products damaged as a result of external factors, e.g. due to bad handling by the customer, are not covered by this return policy.
  • Surface reserves the right to unilaterally amend, suspend, or terminate this policy, or, in the event of policy abuse, exclude customers from its application.
  • Shipping delays. Please note that Surface Micro-infusion cannot be held responsible for shipment delays due to unforeseen and uncontrollable circumstances. Any pre-orders have the stock arrival date noted on the product page at the time of purchase.

Our Products

Is your packaging eco-friendly?

Yes, we're committed to reducing our environmental impact and have taken steps to ensure that our packaging is eco-friendly. We use recyclable and biodegradable materials whenever possible, and we're constantly looking for ways to improve our sustainability practices.

Are your products ethically made?

Yes, we're committed to ethical manufacturing practices and strive to ensure that all of our products are made under fair and safe working conditions. We work closely with our suppliers to ensure that they meet our ethical standards and regularly monitor our supply chain to ensure compliance.

Are you vegan and cruelty-free?

Yes, we're proud to be a vegan and cruelty-free brand. We never test our products on animals and use only vegan ingredients in all of our formulations. We believe that beauty should be ethical and sustainable, and we're committed to promoting a more compassionate world.

Are your products safe to use during pregnancy and breastfeeding?

We take the safety of our customers very seriously, and we understand that pregnancy and breastfeeding can be a sensitive time. While many of our products are safe to use during pregnancy and breastfeeding, we recommend that you consult with your healthcare provider before using any new products.

We also provide detailed ingredient lists and product information to help you make informed decisions about your skincare routine.